Terms of Service

These terms govern your use of HandTextAI Business, the web application and API at business.handtextai.com operated by HandtextAI ("we", "us"). By creating an account or using the service you agree to them. If you use the service on behalf of a company, you represent that you can bind that company.

1. The service

HandTextAI Business turns typed text into realistic handwritten letters, cards, postcards, and envelopes, delivered as print-ready digital files (PDF, PNG, SVG). We produce files only: we do not print or mail anything. Rendering output has deliberate natural variation in letter shapes, spacing, and alignment.

2. Accounts

Sign-in is passwordless, via Google or an email magic link. You are responsible for keeping control of your email account and any API keys; anything done through your account or keys is attributed to you. Keep your account information accurate. The service is offered to businesses and professional users.

3. Credits and payment

• The service is prepaid: you buy credit packs through Stripe and spend credits as you render. One credit renders one card or one letter page; an addressed envelope costs half a credit; a postcard costs one and a half credits.
• Credits are a prepaid service allowance, not money or stored value. They are non-transferable between accounts and carry no cash value.
• All purchases are final and non-refundable. We do not provide refunds, partial refunds, or cash equivalents for purchased credits. Free previews let you check the handwritten result before spending a credit.
• Prices are shown before purchase and may change; a change never affects credits you already bought. Where required, taxes are added at checkout.
• If a render fails on our side, its credits are returned to your balance automatically. This credit return is the sole remedy for failed renders and is not a cash refund.
• If you enable auto-recharge, we charge your saved payment method through Stripe when your balance drops below your chosen threshold. You can disable it at any time in the dashboard.

4. Your content

You retain all rights to the text, recipient lists, letterhead images, and other material you upload, and to the rendered files the service produces for you. You grant us the limited right to store and process that material solely to operate the service (rendering, previews, packaging, support). Rendered files may be used commercially by you without attribution.

5. Recipient data

Mail-merge lists typically contain personal data of third parties (names, postal addresses). You warrant that you have a lawful basis to give us that data for processing, and that your mailings comply with the laws that apply to them. We process recipient data only on your instructions, as described in the privacy policy.

6. Acceptable use

You must not use the service to:

• create forged documents — anything presented as genuinely handwritten or signed by a specific real person without their consent, including signatures on legal, medical, or academic documents;
• produce deceptive, fraudulent, defamatory, or unlawful content or mailings;
• send unsolicited mail in violation of applicable marketing and postal laws;
• probe, overload, or disrupt the service, or resell it without a written agreement;
• upload content you have no right to use.

We may suspend or terminate accounts that violate this section.

7. API

API keys are secrets: keep them out of client-side code and rotate them if exposed. We may apply and adjust rate limits to keep the service stable. Automated use must respect the same acceptable-use rules as the dashboard.

8. Availability and files

We aim for high availability but the service is provided "as is", without an uptime guarantee unless we agree one in writing. Rendered files remain downloadable for 30 days after completion and are then deleted; download what you need within that window. Free previews carry no charge.

9. Disclaimer of warranties

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that rendering output is suited to any particular downstream use — proof your documents before printing at volume.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or lost profits, revenue, or data. Our total aggregate liability under these terms is capped at the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your mailings, or your breach of these terms.

12. Termination

You can stop using the service and request account deletion at any time. We may suspend or terminate the service for breach of these terms, for non-payment, or where required by law. Sections that by their nature survive (content ownership, liability, governing law) survive termination.

13. Changes

We may update these terms as the service evolves. For material changes we will give notice (for example by email or in the dashboard) before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law

These terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-law rules. Any dispute arising from these terms or the service will be resolved in the state or federal courts located in Delaware, unless applicable law requires another forum.

15. Contact

Questions about these terms: [email protected].